Refund policy

Refund and Return Policy

Policy period: Returns and refund requests are accepted within 30 days of delivery.

Eligibility for Returns

To qualify for a return, the product must:

  • Be unopened and unused.

  • Remain in its original packaging, including all accessories, labels, and documentation.

  • Be accompanied by proof of purchase or the original order details.

  • Be returned within 30 days of delivery.

Products that have been opened, used, altered, or damaged after delivery may not qualify for a return or refund.

Damaged Goods

If your product arrives damaged, please contact us as soon as possible and provide your order details and photographs of the damage. We may also require a video inspection to verify the condition of the product and determine whether the damage occurred before delivery.

After inspection, we will, at our discretion and subject to availability:

  • Issue a full refund; or

  • Send a replacement product at no additional charge.

The replacement or refund will be processed once the inspection has been completed and the claim has been approved.

Fees and Return Costs

All applicable fees relating to an approved return, refund, or replacement are included. Customers will not be charged additional processing, handling, or replacement fees for an eligible claim.

Unless otherwise agreed, products returned for reasons other than damage must meet all eligibility requirements and may be subject to our return instructions.

Refund Processing

Approved refunds will be issued using the original payment method. Processing times may vary depending on the payment provider or financial institution. Shipping, handling, or other fees are included where applicable for approved returns, refunds, and replacements.

How to Request a Return or Refund

To submit a request, contact us within 30 days of delivery with:

  • Your order number.

  • Proof of purchase.

  • The reason for the return or refund.

  • Photos or video evidence, where applicable.

We reserve the right to inspect returned products and reject requests that do not meet the conditions of this policy.